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  • What are your canvases made from?
    We have three painting surfaces to choose from. Our linen sufrace is made from 100% Belgian linen and is glue sized using three coats of clear acrylic primer. Our ultra smooth polycotton surface is made from 65% polyester and 35% cotton and is triple primed under heavy metal rollers with three coats of white gesso. Our cotton surface is made from 100% cotton and carries a medium tooth. It is also primed using three coats of gesso.
  • What are your frames made from?
    Our frames are made from solid Tasmanian oak and come in three finishes: raw, painted white and painted black. We choose to work with Tassie oak because it is a warm neutral wood that goes well with most artworks and interiors. We do not work with softwoods (such as Ayous) or composite materials with a wood veneer. Tasmanian oak is the industry standard for fine art float/box framing, it is durable and features gorgeous natural grainage.
  • Can I order a custom size?
    Yes, most likely, however we'll need to know a little bit more information. For custom FramePacks or custom framing jobs please enquire via our Custom Framing page.
  • Can you explain how FramePacks are priced?
    Yes, absolutely. FramePacks are made from only the highest quality materials available. Our Tasmanian oak hardwood is cut and assembled by hand to ensure a professional finish and our three surfaces cater to professional and emerging artists. This equates to a sturdy product that is gallery-ready and will reflect your professionalism as an artist. We firmly believe that to make the best work, you need to work with the best materials. You may have seen other "ready-made" canvases and frames available on the market at a cheaper price, but *please!* make sure you read the fine print in the product descriptions. Our competitors may use soft pine wood, mass assembled frames, lightweight gsm surfaces, inferior glue and offer only cotton canvases. Switching to FramePack is an instant way to elevate your practice above your peers.
  • When will I receive my order?
    All of our products are made to order and you can expect to receive your FramePacks within 3-4 weeks of placing your order. Sometimes this may take longer if courier services are exerpeicing delays. If you order is urgent please let us know and we will do our best to get it to you as soon as we can.
  • Can I pick up my order?
    Yes you can. If you live in the Sydney area you can arrange for pick-up from our workshop in Willoughby on the North Shore. You can select to pick up your order during the checkout process. Once your order is ready to collect you will receive an email to arrange a collection slot
  • Can I save on shipping?
    Our products are made from solid materials and are packaged very dilligently which means they are heavier and bulkier than many online goods. We understand that this can translate to higher shipping costs than most ecommerce products. If you would like to save on shipping we can organise custom courier quotes for high volume orders of 10+ FramePacks. Please get in touch via our contact page and let us know your postcode and order and we will get back to you as soon as we can.
  • How do I pick up my order?
    If you are planning to Collect your order we will send you an email when your FramePacks are ready for collection. Once you've received your collection email the next step is to book a collection window on our website. Please hesitate from arriving unannounced as we may not be on site.
  • What are your opening hours?
    Our workshop operates on a flexible working schedule, therefore we cannot accept walk-in customers. If you would like to visit us we ask that you book an appointment for all pick ups and custom framing consultations.
  • Who owns and operates FramePack?
    FramePack is proudly owned and operated by Luke & Tym, two emerging artists turned picture framers. Three years ago our friend Lil decided to close down her framing business so we jumped at the chance to purchase her equipment, thinking we would frame our own work for shows and online sales. One thing led to another and now we provide pre-framed canvases in cotton, polycotton and linen with four different frame finishes to an ever-growing network of emerging and mid-career artists right across Australia. We love everything about framing but there are two things we really enjoy the most. The first is knowing that our work helps emerging artists (just like us) advance their art practices by providing a quality, efficient and competitively priced framing alternative to retail stores. We're very proud of the work we do and the standard and quality of our products. The second is genuinely connecting with our customers and talking about their upcoming shows, what they've been working on, how they use materials and where their art journey is headed. We absolutely love getting to know you and connecting with like minds. Thanks for supporting our small business! You can follow our journey on Instagram @framepackau


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